Why People Flip Over Dancakes

Why People Flip Over Dancakes

How do you create a category of one when there is no competition? How about building a business creating edible art for brands through pancakes. Yep, the kind you eat, on Sundays. Dan Drake, a twenty-something St. Louis native, specializes in making incredible edible...
A Pricing Primer

A Pricing Primer

Over and over again one idea has proven invaluable to marketers who struggle with pricing. Good. Better. Best. One of the thought leaders on this topic is William Poundstone who wrote Priceless: The Myth of Fair Value. Poundstone, an MIT professor, created a framework...
Customer Centricity

Customer Centricity

The conference room had whiteboards and post-it-notes showing the pros and cons of each competitor. SWOT analysis and other MBA-type tools permeated the space. The management team and their colleagues were trying to figure out a strategy for success. Big data was...
Ask Questions. Then Shut Up.

Ask Questions. Then Shut Up.

In the last sixty days, I have conducted about 30 discovery interviews with several clients. The goal of the work is to understand how internal or external stakeholders feel about products, services, and activities associated with their brands. My goal in conducting...