Bowling with Customers

Bowling with Customers

Conducting market research is a key component of marketing. Without an empathetic understanding of who you are marketing to, the world they live in, and what they care about, your efforts can easily miss the mark. But getting to know your customers first-hand can be...
Thank You Fail

Thank You Fail

Is it possible to have a thank you fail?  This past year I had to spend over $10,000 to fix a broken water pipe and to replace an old air conditioning system in my home. Stuff happens – I get it, especially in my house built in 1989. The company that did the work for...