It Should Have Been Easy

It Should Have Been Easy

I expected easy. It wasn’t. It should have been easy to take your work phone number with you when you leave a company. But Verizon decided to make it complicated. Let me tell you a brief story and share a marketing lesson. As many of you know, my last day at...
Finding the Yellow Brand called Bayer

Finding the Yellow Brand called Bayer

I needed to replenish my supply of Bayer Aspirin. I walked into my local Walgreen Pharmacy anxious to walk out quickly. In the aisle labeled pain reliever was a wall of more than 2,500 products. Blue packages, red packets, multi-colored packages and everything in...
Hello Lenovo

Hello Lenovo

I went to Best Buy to buy a new Dell laptop. I have used a Dell for the last ten years at work. I didn’t have any other brand in mind when I walked in the store. I needed this for my new marketing consulting business and I needed it that day. I didn’t want to wait to...
Bad Design Thinking

Bad Design Thinking

I needed oil for my car and went to a quick stop service company. They did the oil change swiftly and efficiently. When I went to checkout, I swiped my credit card. But the instructions were so unclear that the clerk had to walk me through what should have been...
The Marketing Sage – Open for Business

The Marketing Sage – Open for Business

Did you see my billboard popping up all over America this past week?   Announcing the opening of my marketing consulting firm called The Marketing Sage. I am leaving my global marketing job on July 1st, 2016 to write a new chapter in my career. I am so excited, I...