Thank You Fail

Thank You Fail

Is it possible to have a thank you fail?  This past year I had to spend over $10,000 to fix a broken water pipe and to replace an old air conditioning system in my home. Stuff happens – I get it, especially in my house built in 1989. The company that did the work for...
Everything is Vine

Everything is Vine

There is an adage in the world of consumer marketing – could you send your grandmother into the supermarket and could she easily find your brand? How will she know which brand of wine, energy drink or cereal is the one you work on? Hey grandma, get the sugar...
Fishing For New Customers

Fishing For New Customers

If I told you that you could spend $100 and get a customer worth $10,000 – wouldn’t you be interested? Why are so many businesses unsure what a customer is worth to them? Instead of knowing these numbers with precision, most business shrug and say I don’t know. How...