Trust Your Intuition

Trust Your Intuition

In a world with so much data at your fingertips, marketers need to learn how to extract insights from numbers. If you only believe the data, you might think all 60-70-year-old men who live in England, are wealthy, like music and enjoy dressing up are the same...
Do You Take One More Step?

Do You Take One More Step?

I wanted to buy Hillary Clinton’s book to read on vacation. As I wandered into a local, independent bookstore, the owner said that the book was sold out but would be back in stock in a few days. He never said to me, let me text you when it comes in. That would have...
Bowling with Customers

Bowling with Customers

Conducting market research is a key component of marketing. Without an empathetic understanding of who you are marketing to, the world they live in, and what they care about, your efforts can easily miss the mark. But getting to know your customers first-hand can be...