Origin Stories

Origin Stories

As Seth Godin reminded me this week, we all have an origin story. Superman had his story about coming from Krypton and Ben & Jerry have told their tale about taking a correspondence course to learn how to make ice cream. These origin stories are a vital part of...
Marketing Q&A

Marketing Q&A

From time to time, I’ll get questions from readers about marketing issues. Some are basic, and some are incredibly complex. This post will answer a few of these inquiries.   What is the difference between marketing and branding? Janice from Portland, Oregon...
The Last Touchpoint

The Last Touchpoint

I’m not particularly handy so going into Home Depot is a bit daunting to me. But I knew I needed to replace a leaky faucet in the kitchen and required some faucet and plumbing advice. Like most purchases these days, I did my research online so that I knew what...