Trust Not Attention

Trust Not Attention

By screaming with a megaphone, I can get the attention of a thousand people. Trust is different. You build trust, one person at a time. Trust requires creating a relationship slowly with a small number of people. You have to do more listening. Success no longer comes...
A Quiet Problem Solver

A Quiet Problem Solver

When Sam Nasserian went out to restaurants in the San Francisco area, he had one main complaint. Every restaurant was so damn loud he could never hold a conversation with friends. Was he the only person not enjoy his dining experience because of the ear-popping noise?...
Storytelling – What Customers Say

Storytelling – What Customers Say

If you could sit with your best customers over a glass of wine or in an informal setting, you might learn something important about why they keep buying from you. They might tell a story that isn’t what you anticipated. Their storytelling might teach you how to better...