Active Listening

Active Listening

Imagine the scene. Someone organizes a meeting with a well-planned agenda. You have the right senior leaders of the company in the room. The topic is of high importance and comes during a particularly hectic and stressful week. You want the meeting to produce a clear...
Marketing Habits

Marketing Habits

There are seven habits I observe about the marketing professionals I admire. After recently rereading Steve Covey’s work on seven habits of highly effective people, I looked at his list from a marketer’s perspective. This list isn’t exhaustive, just...
Brand Voice

Brand Voice

Every marketer who works on a brand needs to understand the brand’s voice. A brand voice is the words, tone, and personality communicated. It helps a marketer consistently tell a story. Whether you are speaking on a conference call, writing a blog post, sending an...