Creating A Brand Voice Document

Creating A Brand Voice Document

One of my clients needed to guide several agencies about her brand’s voice. What is the brand’s voice? It is how a brand uses words, attitude, and value when communicating with their audience. It is how your brand personality comes to life to the outside world. For...
Do You Use a Red Napkin?

Do You Use a Red Napkin?

How do you signal within your organization that you have a new customer, and everyone should be especially alerted? Jon Taffer suggests using a red napkin. You may know Jon Taffer from his TV shows Bar Rescue. I know Jonny Taffer as my bunkmate at Camp Winadu when I...
Project Management Traffic Cop

Project Management Traffic Cop

Team members always want to know, where do things stand on a range of projects. Technology is helpful to share the status of projects, but often, the root cause of dysfunctional teams is a lack of project management skills and leadership. Project management is like a...