Assume Best Intentions

Assume Best Intentions

Is your instinct to feel threatened or to assume best intentions? I read an email from a client. I thought he was angry. After I listened to the voice message a few days ago from a copywriter, she sounds annoyed. As I left the meeting last Thursday with some...
Yes AND not Yes BUT

Yes AND not Yes BUT

Listen carefully during the next meeting you sit through at your company. Are you working in a Yes BUT or a Yes AND culture? When someone suggests an idea, if you hear them say, yes BUT – it means that they aren’t genuinely listening and believe that it is better to...
Brand Archetypes

Brand Archetypes

This past week I participated in a client workshop where, along with a partner communications agency, McGuffin, we held a brand archetype exercise. The purpose was to help the client rebrand as they start to think about the image they want to project as we redesign...