Assume Best Intentions

Assume Best Intentions

Is your instinct to feel threatened or to assume best intentions? I read an email from a client. I thought he was angry. After I listened to the voice message a few days ago from a copywriter, she sounds annoyed. As I left the meeting last Thursday with some...
Yes AND not Yes BUT

Yes AND not Yes BUT

Listen carefully during the next meeting you sit through at your company. Are you working in a Yes BUT or a Yes AND culture? When someone suggests an idea, if you hear them say, yes BUT – it means that they aren’t genuinely listening and believe that it is better to...
Surveying the Opinions of 500 People

Surveying the Opinions of 500 People

I know what I believe. I trust my instincts. And, I can quickly survey a dozen people for feedback on an idea. But when I have a big question that needs answering, it helps to know 500 people. Recently, I needed to bounce an idea on a crowd of about 500 people who...