Show Don’t Tell

Show Don’t Tell

Show don’t tell is one of my favorite marketing tips. I could write ten thousand words convincing you that the carpet I was marketing will stay clean through every type of situation you can imagine. Or, I could create a video where flooring company Mohawk...
The Future of E-Commerce

The Future of E-Commerce

My brother Mitch knows a lot of creative people who love Bruce Springsteen, The Mets and great bourbon. I enjoy getting introduced to his friends, especially when they also love marketing like me and know a lot about e-commerce. One of Mitch’s close friends is...
The Daddy of oo’mämē

The Daddy of oo’mämē

Through our mutual foodie friend, Mike Schall, I met Mark Engel. Mark is the Daddy of oo’mämē, a new product he is introducing to the food world. We share several meaningful connections – we both went to the University of Pennsylvania, both love new product...
Delighting Customers Using the Kano Model

Delighting Customers Using the Kano Model

Noriaki Kano published a paper in 1984 to help product managers determine satisfaction with features. The Kano Model has three core concepts: What basic needs must be met? Define the mandatory performance requirements? Are their attractive needs you can implement to...