In Your Customer’s Voice

In Your Customer’s Voice

A client was struggling with a problem. She kept hearing her SAAS (software as a service) customers complaining about problems. She knew how to fix the problems, but her senior leadership was unwilling to listen to her explanation of the root cause. Management...
Is Your Marketing Built on Sharing?

Is Your Marketing Built on Sharing?

Did you know that only 7% of word of mouth marketing happens online? The rest occurs in your office when your colleagues mention a new restaurant she ate at last weekend. It happens at your kid’s soccer match when your son’s friend tells him about a new video game he...
What Does a Marketing Consultant Do?

What Does a Marketing Consultant Do?

Lately, I have had several prospective clients ask me a simple question. What is it you do? They knew they need help with their business so they started a conversation with me to learn how my experiences could be helpful to them. I used the following simple example....

What Does Your Enterprise Do?

Enterprise is a car company that rents cars. Period. End of sentence. Got it? After all, their name is Enterprise Rent A Car. Except, Enterprise does a lot more. Surprised? Their new ads featuring Joel McHale tells a crisp, clear story about the many ways they serve...