Beyond Lifetime Value of a Customer

Beyond Lifetime Value of a Customer

In consulting with new clients, I often hear them ask me what the return on investment will be for my recommended marketing approach. Of course, this is a reasonable question, but I like to ask them how they calculate the return on investment for other activities like...
Can I Have Your Attention?

Can I Have Your Attention?

When you spend money on marketing activities, your goal is to gain someone’s attention. You want to share information about a new product or service. Whatever the tactic, you are communicating about the problem that you can solve. But how can you stand out from the...
About Me Page on a Website

About Me Page on a Website

I read a Bernadette Jiwa’s blog post about how to put together an ‘about me’ section of a website. It reminded me of a recent pattern that I have observed in conversations with small businesses. Everyone wants to know, where do I start in building my site? What is a...