How Do You Know?

How Do You Know?

I don’t like repeating myself, but sometimes it is necessary. Consultants from all disciplines need to conduct discovery sessions to help them understand the challenges a company faces. Through open-ended questions, insights can emerge the will help define the problem...
Motivation Matters

Motivation Matters

The meeting with a new client went very well until I asked a difficult question. Why does your customer buy from you? Why you and not someone else? Do you understand their motivation?  The team assembled gave me several reasons, but none of them felt authentic. They...