Eliminating The Friction

Eliminating The Friction

Lately, a word has become popular in the marketing universe. Friction. How can you eliminate the friction of doing business with your company? Or, how can you remove the friction (resistance) that a consumer experiences when they want to buy from you and you make them...
Reinventing Retail

Reinventing Retail

It is no secret that retailers and shopping malls are suffering. They are having a difficult time getting consumers to shop in a brick and mortar store, versus online. JC Penny’s, Sears, Gap, Wet Seal and dozens of others are clothing stores trying to adjust to the...
What Community Do You Serve?

What Community Do You Serve?

Often the first question I ask new clients is to describe the community they serve? Simply put, who is your target audience? I get a mix of reactions that include: Everyone in the world Women Everyone in our category People in business Everyone with cash It isn’t easy...