Over-Deliver

Over-Deliver

How do you over-deliver value? If you are doing what you promised, you are average—meeting expectations. Doing what you said you would do isn’t enough – it is getting by. Gliding. You are taking the easy path. Moreover, when you do more than you promised, you get...
The Return of The Milkman

The Return of The Milkman

When I was a young boy, I remember going to a little Alderney Dairy silver box on our backstep where quarts of milk would get delivered every few days by our milkman. My mom would ask me to bring it inside the house so she could put it in the refrigerator. The milkman...