Discovery Interviews

Discovery Interviews

In the consulting world, I do a lot of discovery interviews with employees who work at companies to try and peel back the layers of the onion. My technique is structured to allow me to help me draw a picture of the situation and how a refreshed approach may help....
Onboarding New Customers

Onboarding New Customers

In a podcast called Convince & Concert with Jay Baer about Social Media called Social Pros, there was a fascinating conversation with Joey Coleman, Chief Experience Composer at Design Symphony. Joey runs a consulting firm focused on customer retention. In the...