Blood Story Versus Data

Blood Story Versus Data

I watched the HBO documentary about Elizabeth Holmes and the Theranos debacle. The Inventor: Out for Blood in Silicon Valley was inspired by John Carreyrou’s Bad Blood expose in The Wall Street Journal. This was a powerful blood story with an important lesson for...
Devil’s Advocate

Devil’s Advocate

One of my 2019 projects involves solving a complex challenge for a client. I knew that I could come up with a lot of exciting options, but I wanted to ensure that I had a ‘devil’s advocate’ on the review team who would keep challenging my approach, my idea and my...
Three Ladders

Three Ladders

Michael owns a small technology business in Utah. As a regular reader of my blog posts, he reached out to ask for some help as he is a first-time entrepreneur and CEO. He told me that his days feel so scattered and that he needed some coaching on how to get better...
What Do Your Customers Hate About You?

What Do Your Customers Hate About You?

Twenty years ago, I used to trek to a Blockbuster, to rent movies begrudgingly. I hated how they did business, but I liked the convenience of watching movies at home. In early 2000, Blockbuster earned $800 million dollars in late fees pissing off every customer but...