Listening is Hard Work

Listening is Hard Work

It is so easy to talk.  Listening is hard work and can be a more valuable skill for building strong personal and professional relationships. However, when was the last time you went to a class or workshop to learn how to listen? Listening requires empathy, patience,...
Fanocracy

Fanocracy

Every brand manager strives to acquire raving fans for their product or service. She wants someone who will buy their product and share their passion. But acquiring passionate fans is no small task. Best-selling author David Meerman Scott and his neuroscientist...