Collaborative Advantage

Collaborative Advantage

Jane built an outstanding accountancy business and never once thought about her competition. She understood that if she could serve her clients not by focusing on competitors, but by focusing on collaborators; she’d build a powerful and loyal list of clients through...
Face Time at The Dry Cleaners

Face Time at The Dry Cleaners

Since I no longer work in an office, I don’t need to get a lot of shirts dry cleaned. So, when I walked into my neighborhood dry cleaners for the first time in almost a year, I was surprised to be greeted by name by the owner. Sandra must have hundreds of customers,...
Creating A Brand Voice Document

Creating A Brand Voice Document

One of my clients needed to guide several agencies about her brand’s voice. What is the brand’s voice? It is how a brand uses words, attitude, and value when communicating with their audience. It is how your brand personality comes to life to the outside world. For...