Habits Versus Loyalty

Habits Versus Loyalty

A recent article in Harvard Business Review challenged some of my thinking about consumers’ connections with brands.   Are consumers loyal to your brand or have they just formed deep habits? Habits versus loyalty – what makes a customer come back? Is customer loyalty...
Driving Toward Simple

Driving Toward Simple

Henry Ford made one car model in 1908, and he sold 1,700 cars. Then he decided to add three more types of cars in the next years, and he sold 1,690 cars. He started to think about driving toward simple. Ford noticed that sales in total declined during those subsequent...