The Big Picture

The Big Picture

For forty-five minutes, the CEO at a new client explained her organization to me. I had read through their collateral and website but still didn’t understand what they did. A framework was missing to help me see the big picture. I didn’t get it how all the...
In My Customer’s Shoes

In My Customer’s Shoes

There is a remarkably simple exercise that I share with clients to help them understand storytelling for their brand. It involves shoes. I like to bring several pairs of shoes into a conference room and to ask what is the story each of the people wearing these shoes...
Dear Harris Teeter Grocery Store

Dear Harris Teeter Grocery Store

January 25, 2017 Harris Teeter Inc. Attn: Customer Relations PO Box 10100 Matthews, NC 28106-0100   Dear Harris Teeter Grocery Store, I know – where the heck have I been? I’m sorry I haven’t been at your store for a few years except for the occasional visit. I...