Thank You

Thank You

During the last month, I received seven requests to fill out a survey for various companies who I interacted with either online or in the real world. Sorry Terminex, but I am not interested in having you bug me. But only one company, called me to say thank you and did...

Price is a Signal of Value

When I advised a client to double her rates for her services, she thought I was crazy. I asked her, “what signal is your price sending?” But her marketing materials all said how she was better than her competitors. Yet, her price was the same as these...